UK opening hours

HEALTH & SAFETY RESPONSE TO THE COVID -19 PANDEMIC

In response to the recent COVID- 19 pandemic, I have implemented a number of changes to ensure the Health and Safety of new and existing clients. 

At present, I am able to offer Virtual Consultations and telephone advice, but I'm looking forward to welcoming clients back into the clinic, for face-to-face physiotherapy consultations and treatment, as soon as the existing restrictions are lifted.

With reference to Public Health England, the UK Government and C.S.P. recommendations, I will be conducting a thorough  sanitisation of the physiotherapy clinic room, and other areas used by clients, both prior to their arrival, and on departure. To reduce the risks of infection, I will wear appropriate P.P.E., such as a face mask, plastic apron and goggles and I will be asking clients to comply with a number of new measures, to maximise every-ones safety and for infection control. These will include:

  • Limiting all face-to-face appointments to 30 minutes in duration.
  • All clients will receive a temperature check using a non-contact thermometer, when they arrive for their appointment. If a clients' temperature reading exceeds 37.6 degrees Celsius they will be asked to postpone their appointment.
  • The introduction of a screening questionnaire, at the time of appointment booking, to assess clients for any medical vulnerability and current health status.
  • A telephone pre- assessment, for all new episodes of physiotherapy care, to enable a thorough understanding of the client's symptoms and medical history, prior to their clinic appointment.
  • The introduction of a telephone call to clients, 24 hours prior to their clinic appointment, to check for any changes in their health. Any client who feels unwell, or demonstrates any cold-like symptoms will be asked to post-pone their appointment and no late cancellation fee will be incurred.
  • A request for clients to bring with them, to every appointment:  1) an empty bag , to place their clothes in, 2) a towel and, 3) drinking water, to maintain hydration following their treatment.
  • A request for Clients to wear a covering over their nose and mouth throughout their physiotherapy consultation.
  • A request for Clients to wash their hands with soap and water on entering and leaving the clinic.
  • The provision of a personalised exercise programme, electronically delivered to each client, following their appointment.
  • A request for payment to be made by Bankers Cheque or Direct Bank Transfer.

I would like to thank every-body for their kindness and consideration, helping to make these positive changes.